REFUND & CUSTOMER PROTECTION POLICY
GLOBRIDGE OUTSOURCE LLP guidelines on marketplace verification, fraud determination, recovery procedures, and customer refund processing.
• GLOBRIDGE facilitates B2B business discovery and applicable verification.
• Normal business failures (low revenue, sales drops) do not constitute fraud.
• Eligible customer refunds for established fraud are processed after actual amount recovery from the responsible B2B owner.
1. Verified Opportunities
GLOBRIDGE aims to provide customers with verified franchise and BPO opportunities.
GLOBRIDGE may verify business information and supporting documents provided by B2B owners.
Verification does not guarantee profitability, revenue, sales, performance, ROI or future business success.
2. Normal Business Failure Is Not Fraud
Low revenue, poor sales, inability to achieve expected results, business underperformance, project closure or failure to continue operations does not automatically constitute fraud.
Such matters may be governed by the applicable agreement and commercial terms between the parties.
3. What May Constitute Fraud
Fraudulent conduct may include circumstances where a B2B owner, through dishonest or unlawful conduct, misappropriates or unlawfully withholds customer funds, provides materially fraudulent information, or acts fraudulently contrary to an applicable agreement and causes an eligible financial loss.
Any determination will depend on available evidence, documents, records, communications, agreements and applicable law.
4. Reporting Suspected Fraud
Customers may report suspected fraudulent conduct to GLOBRIDGE. Relevant evidence may include:
5. Recovery and Legal Action
Where fraudulent conduct is established or there is sufficient basis for action, GLOBRIDGE may investigate and pursue appropriate recovery or legal remedies against the responsible B2B owner.
6. Customer Refund Protection
Where an eligible financial loss results from established fraudulent conduct, GLOBRIDGE may take reasonable steps to recover the applicable amount from the responsible B2B owner.
Any applicable customer refund will be processed only after the recovered amount has actually been received by GLOBRIDGE from the responsible B2B owner. The filing of a legal notice or complaint does not by itself create an immediate or unconditional refund obligation.
7. Refund Processing
Once an eligible amount has been actually recovered and received by GLOBRIDGE, the applicable recovered amount may be processed for refund, subject to claim verification, applicable agreements, actual amount recovered, applicable terms, and applicable law.
8. No Unconditional Refund Guarantee
GLOBRIDGE does not provide an unconditional guarantee to personally pay a customer's loss before the responsible B2B owner has paid or the applicable amount has been recovered.
9. Applicable Fees and Charges
Any platform fee, service fee, convenience fee, processing fee, B2B commission or other applicable commercial charge will be governed by the relevant transaction terms, agreement or commercial arrangement.
10. Exclusions
Refund protection does not automatically apply to:
- • Normal business losses
- • Low revenue & sales failure
- • Poor business performance
- • Closure without established fraud
- • Customer's breach of agreement
- • Pre-disclosed commercial risks
11. Cancellation
Cancellation and refund eligibility will depend on the applicable agreement, transaction terms, service stage and applicable law.
12 - 15. Transaction Terms & Policy Updates
12. Duplicate Payments: Duplicate or incorrect payments will be reviewed according to transaction records, payment provider rules and commercial terms.
13. Third-Party Terms: Where a third-party B2B owner has its own refund or commercial terms, those terms may also apply subject to law.
14. Final Review: GLOBRIDGE may review claims, documents, payment records and evidence before determining appropriate recovery or refund process.
15. Policy Updates: GLOBRIDGE may update this policy periodically with an updated “Last Updated” date on the website.
16. Official Contact Information
GLOBRIDGE OUTSOURCE LLP
Registered Office: 24, First Floor, Sector 63, Noida, Uttar Pradesh 201301
Phone: +91 8112839033, +91 8638159102, +91 8796796897, +91 7637085675
Email: info@globridgeoutsource.com